1.1 Personal Information

When you create an account with Nexus, we collect information you provide directly to us, such as:

• Name and email address
• Password (encrypted and securely stored)
• Organization information
• Profile preferences and settings

1.2 Data Synchronization Information

To provide our data synchronization services, we collect and process:

• API connection credentials (encrypted and securely stored)
• Data warehouse configuration details
• Sync job logs and performance metrics
• Error logs and debugging information

1.3 Usage Information

We automatically collect certain information about your use of our service:

• Log data including IP addresses, browser type, and pages visited
• Device information and operating system
• Session duration and feature usage patterns
• Performance and error data

We use the information we collect to:

• Provide, maintain, and improve our data synchronization services
• Process and fulfill your requests and transactions
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends and usage patterns
• Detect, prevent, and address technical issues and security vulnerabilities
• Comply with legal obligations and enforce our terms of service

We do not sell, trade, or otherwise transfer your personal information to third parties except:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, including:

• Cloud infrastructure providers (Convex, BigQuery, etc.)
• API integration services (Nango)
• Customer support and analytics services

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data center facilities
• Employee training on data protection practices

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request restriction of processing of your information
• Objection: Object to processing of your personal information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of our service.

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your personal information.

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically for any changes.

If you have any questions about this privacy policy or our data practices, please contact us at: